We use INVISUS Computer Security. It is a professional grade security system that is updated daily.

Q: What shipping methods do you use?

We ship by UPS.

Q: What are the shipping and handling rates?

Shipping and handling rates are calculated by weight and are added at checkout.

Q: What is the delivery time?

The standard delivery time is 3-4 weeks. For personalized images please allow additional time up to 5-8 weeks.

Q: What shall I do if my order arrives damaged?

Customers must notify within 10 days of receipt of any damaged or defective product, or any other discrepancy. All returns must be approved. Return Authorization numbers will be issued and must appear on the outside of each box. Unauthorized returns will not be accepted. Shipping claims must be reported to carriers within 10 days from receipt of shipment. IMPORTANT: Do not destroy shipping cartons until advised as to how to proceed. All returns will be inspected upon receipt at the warehouse and full credit, partial credit, or replacement will be issued based upon condition of returned goods. A restocking fee of 20% will be assessed for unjustified or unauthorized returns.

Q: What payment methods do you accept?

We accept Google Checkout, PayPal, Visa, Master Card, Discover Card, and American Express. Our Merchant Account includes a state-of-the-art fraud prevention program. This fraud protection tool will give you peace of mind in knowing that you are safer than ever from becoming a victim of fraud.

Q: Do I pay a sales tax?

Baptism and Christening Gifts will charge a 6% sales tax for all orders placed from Michigan.

Q: How can I make sure I will like my personalized art?

For portrait individualization, a good quality head and shoulders, cropped photo is preferred. Good detail in the eyes is important. Depending on the lighting, it may be helpful to also include a good description of eye color, hair color, skin tone, etc. Remember... the artist does not know your recipient, so he can only paint what is seen. Clothing colors can be changed, but a smile cannot. If the artist is asked to modify or guess on details, it may adversely affect the quality of the likeness.

Q: How can I contact you?

We like hearing from our customers. Your comments and suggestions are welcomed. Feel free to contact us by email at customerservice@baptismandchristeninggifts.com .